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ISO
Documentation Requirements
& MCTS Advantages...
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Documentation
is the corner stone of effective communication within
an organization. Company-wide documentation promotes
clear communication between individuals and/or departments
while clarifies roles and responsibilities of each
employee, is the most effective tool to quickly training
new employees, and, most importantly, is the best
way to avert a crisis.
Effective
Communication: Communication
between individuals or departments is smoothest when
it is clearly understood what each employee must
GET(work)
from another department or individual to DO
the work that needs to be done, in order to
GIVE it to another employee in the work
cycle or to a customer. See GET-DO-GIVE.
Growth:
As
an organization grows, the need to clarify what the
work is and how the work is done becomes more critical
as new employees are added to handle the increased
workload.
Crisis Management:
When an organization documents
what the work is and the methods necessary for completing
the work, then anyone in an organization could "step
up" to handle the work and avoid a crisis. This is
on-the-job cross-training at its finest! Simple to
understand & update, standardized documentation
is the safety net organizations can rely on in a crisis
to get the work done.
Unfortunately, most organizations don't believe they
need clear standards & methods of communication
unless they are approaching an ISO certification project.
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1.866.ASK.MCTS
Contact
MCTS
P.O. Box 4413, Boulder, CO 80306
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