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We Inventory
Your Systems: The MCTS process begins
with taking an inventory of what is working
in your company. When vagueness is eliminated
from your processes and systems, People's perceptions
shift, morale improves and employees are empowered
to see what is worthy of praise and what needs
to be changed.
Employees become empowered as "process-managers"
who redefine their own work processes. With
a properly defined and continually improving
conceptual understanding of those work processes
can be easily communicated, people are better
able to manage each and every crisis situation.
It is not new technology that employees resist.
It is usually the way that new technology is
introduced that elicits reactions of resentment,
fear and resistance. Here are some common symptoms:
New technology offers solutions to complex planning
and scheduling problems but it cannot cure the
people problems created by poorly established
lines of communication or inadequate preparation,
training and planning.
People in general slip into the old problem
of blaming each other as the "causes"
of these conditions instead of solving problems
in an organized and productive manner.
Attention needs to be focused on solving &
resolving points of conflict through active
and aggressive examination of the methods and
systems used to manage people.
Particular causes of employee resistance need
to be studied for valuable clues--this resistance
contains valuable information that is often
overlooked.
At MCTS, we know the resistance itself is useful
for determining what needs to be changed in
each system. We will train your employees to
investigate the resistance, identify the problem,
and trace the problem back to its original source.
All resources
are utilized to carry out the identified scope
of work. The client reviews and approves the
work as it is completed.
Wasted
Action Is Not Work!
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